LATEST UPDATE 12/6/20

As we respond to the COVID-19 pandemic, our hotels continue to ensure that guest and employee health and safety remains our top priority.

We have ameliorated our already stringent health and safety standards, according to the latest World Health Organization and Greek Government guidelines and in collaboration with Ecolab. As always, your stay with us will offer you relaxation and peace of mind.

BEFORE ARRIVAL

• For your own and others safety, we recommend testing 72 hrs prior to arrival

ON ARRIVAL – HOTEL LOBBY

• Transfer from airport/port according to Greek regulations
• Safe distances (min. 1.5m) in congestion and wait areas and safety signage
• We use personal protection materials (masks, gloves) and have them available for our guests too
• Antiseptic solution stations are dispersed throughout the Hotel
• Disinfection of all critical spots with specialized products

GUEST ROOMS - HOUSEKEEPING

• We apply even more stringent, special procedures for the cleaning of guest rooms
• Continuous disinfecting of all surfaces including critical spots
• Frequent deep cleaning of rooms and suites
• We disinfect our A/C systems regularly
• Stringent water testing and sanitation
• Staff specially trained, using personal protection materials

FOOD AND BEVERAGE

• Strict adherence to HACCP ISO22000:2005 protocols
• We follow new rules in the operation of our restaurants and the offering of food with table distancing and use of personal protection materials
• A la carte offerings or served buffet options
• Ample indoor and al fresco dining areas
• Continuous sanitation of all surfaces and critical points
• Antiseptic solution stations available
• Staff specially trained, using personal protection materials

SWIMMING POOL

• Spacious pool and sun lounging area
• Safe distancing between sunbeds and between umbrellas
• Continuous disinfection of sunbeds and surfaces
• Increased water quality controls several times/day
• Staff specially trained, using personal protection materials

ADDITIONAL POINTS

• Max 2 persons in elevators or family comprising 2 adults and children
• Elevators regularly sanitized including buttons
• We collaborate with a certified doctor
• We collaborate with specialized Legal counsel
• We have been trained and certified for these new conditions

As always, we are at your service with professionalism and a smile. Enjoy your stay!

UPDATE 26/5/20

As we collectively respond to the COVID-19 pandemic, our hotels continue to ensure that guest and employee health and safety remains top priority. As a result of recent developments the Galaxy Hotel Iraklio is now accepting reservations for stays from July 1, 2020, as the Galaxy Villas.

We have ameliorated our already stringent health and safety standards, according to the latest World Health Organization and Greek Government guidelines and in collaboration with Ecolab. As always your stay with us will offer you relaxation and peace of mind. 


Our Reservation Modification/Cancellation Policy:

In response to changing marketplace conditions, Economou Hotels is committed to ensuring our customers flexibility during these challenging times.

For all Economou hotels, we are implementing the following policies:

• For guests with existing reservations made before January 15, 2020 for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation with future credit vouchers as long as the change or cancellation is made by July 31, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
• For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 72 hours before your scheduled arrival date.  Please note that changes to the reservation will be subject to availability and any rate differences.

Please note that this policy does not apply to travel associated with a Group booking or conference booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact us for more information.

We are always at your service at [email protected] and at +3028070 22910.  
We would be delighted to help you with your plans and offer you the best package available.  

At these difficult times, we are ready and looking forward to welcoming you with a smile!
 

Economou Hotels